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FAQs

100% Satisfaction Guarantee

Do you guarantee your products?
Yes. We genuinely want you to be satisfied with your purchase. If for any reason you are unhappy with your purchase, please let us know via our Contact page. We will provide instructions for returns and refunds.


Shipping & Returns

How much does shipping cost?
Shipping to the U.S. is free of charge. Shipping internationally costs $10.99 USD.

How long does shipping take?
Typically, we process orders within 24 hours of receipt. We ship USPS First Class which usually requires 1-3 business days.

How do I return my order? 
If for any reason you are unhappy with your purchase, please let us know via our Contact page. We will provide instructions for returns and refunds.


Rescue Shelter Donations

Which rescue shelters do you support?
Historically, The Buddy Bracelet has donated to the Massachusetts Society for the Prevention of Cruelty to Animals (Massachusetts SPCA). Starting in 2019, we are supporting rescue shelters on the US West Coast. 

Our donations provide funding for food, veterinary care, facilities and shelter support staff.

But we know there is need in many places. If you have a favorite organization you'd like to recommend, please use the Contact page to tell us about them!


About Us

Are the prices in US dollars?
Yes.

Where are you located?
The Buddy Bracelet is located about 1 hour east of Portland, Oregon in the Columbia River Gorge.