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FAQs

100% Satisfaction Guarantee

Do you guarantee your products?
Yes. We genuinely want you to be satisfied with your purchase. If for any reason you are unhappy with your purchase, please let us know via our Contact page. We will provide instructions for returns and refunds.


Shipping & Returns

How much does shipping cost?
Shipping to the U.S. is free of charge for orders over $30. US orders under $30 include a $4 shipping fee. International orders include a $10.99 fee.

How long does shipping take?
Typically, we process orders within 24 business hours of receipt. We ship USPS First Class which usually requires 1-3 business days.

How do I return my order? 
If for any reason you are unhappy with your purchase, please let us know via our Contact page. We will provide instructions for returns and refunds.


Rescue Shelter Donations

Which rescue shelters do you support?
Historically, The Buddy Bracelet has donated to many shelters across the US. Beginning in March 2020 we will list each organization we will donate too monthly.

Our donations provide funding for food, veterinary care, facilities and shelter support staff.

But we know there is need in many places. If you have a favorite organization you'd like to recommend, please use the Contact page to tell us about them!


About Us

Are the prices in US dollars?
Yes.

Where are you located?
The Buddy Bracelet is located in the coastal low country of South Carolina.